Privacy policy
How we handle personal data across this website and our guidance line, and the rights you hold under UK data protection law.
1. Who we are
Thirdgreenovo operates this website and the guidance line 020 3475 9516. For data protection purposes we are the controller of personal data described in this policy.
2. Data we collect
- Website usage data: pages visited, approximate location, device and browser type — collected via cookies and similar technologies with your consent where required (see the cookie policy).
- Call data: your phone number, call time and duration, and — where recording is active and announced — the call recording, used for quality and training.
- Nothing sensitive by design: we do not request and do not want passwords, passcodes, banking or card details; advisers are instructed to stop callers volunteering them.
3. Why we process it (lawful bases)
- Operating and improving the website and guidance line (legitimate interests).
- Analytics and advertising measurement (consent, via the cookie banner).
- Quality, training and dispute records for calls (legitimate interests).
- Legal compliance where applicable.
4. Sharing
We use service providers for hosting, analytics and telephony who process data under contract on our instructions. We do not sell personal data. We do not share caller details with network operators.
5. Retention
Call recordings and logs are kept only as long as needed for quality and dispute purposes, then deleted. Analytics data is retained per the settings described in the cookie policy.
6. Your rights
Under UK GDPR you may request access, correction, deletion, restriction, or objection regarding your personal data, and you may withdraw cookie consent at any time. To exercise rights, contact us via the guidance line. You also have the right to complain to the Information Commissioner's Office (ICO).
7. Changes
We may update this policy; the current version always appears on this page with the site's "last reviewed" dating convention.